FOR RESIDENTS
Problem in your building? Start here to get help.
REQUEST SERVICE
Regular Business Hours
If you have a non-urgent request, tap the button below to fill out the form, and we’ll respond during regular business hours: Monday to Friday, 8am - 5pm
After-hours & Emergencies
If no property damage is occurring: report water leaks or urgent no-heat problems by calling your property manager’s after-hours number.
If property damage is occurring: call us at 403 271 8821 to get help any time: 24 hours, 7 days a week.
NO HEAT? TRY THIS FIRST.
Check if your heat is working
If your heat doesn’t seem to be working, try this before requesting service:
1. Thermostat
Make sure it’s set to HEAT (if it has that setting)
Check the current room temperature. Make a note of it in case you have to call in.
Turn the thermostat all the way up (to 30C)
2. Radiators
Wait 5 or 10 minutes, then feel the baseboard radiators. Are they hot, warm, or cold?
If the radiators are hot, the problem may not be the heating system. Make sure the radiators are not blocked by drapes, furniture, or other objects.
Don’t block your radiator
If you have radiators in your unit, don’t block them. The only way for heat to reach your unit is through the radiators. If you cover a radiator or have drapes or furniture too close, it can get cold quickly.
If your radiator has louvers, make sure they’re open.
Don’t call your electrician
If there’s a heating problem in your unit, contact us or your building management to get it fixed. Most electricians aren’t trained on low-voltage control systems for hydronic heating and won’t be able to help.
Don’t install a smart thermostat
Smart thermostats like Nest or Ecobee are made for single-home heating systems. In a multi-unit building, the thermostats and heating system interact differently to call for heat and manage temperature in your unit. Installing a smart thermostat may result in intermittent heating problems or no heat at all.
MAINTENANCE TIPS FOR UNIT OWNERS
Prevent Burst Pipes: Heating Zone Valve Maintenance
In radiant heating systems, a zone valve attached to the thermostat manages the unit temperature by turning the flow of hot water through the baseboard radiators on or off to heat the unit.
If the zone valve is stuck open, there will be constant heating. If it’s stuck closed, there will be no heat. Exercising your zone valve can help to solve and avoid no-heat or too-much-heat issues.
When it’s cold outside, it’s critical that the thermostat is not set too low, or off. If the zone valve is closed, the water in your unit’s heating system can freeze in as little as 15 or 20 minutes, causing burst pipes and extensive water damage.
Prevent Clogs: Drain Maintenance
Like most owners, you already know what not to flush or put down the drain. But there’s more you can do to prevent clogs and drainage issues.
Tenants can perform monthly sink and tub drain maintenance using household vinegar to break up and flush built-up sludge.
In residential buildings, we schedule and perform regular stack cleaning to prevent slow drains and limit excessive pressure on the drainage system. There are few things worse than a burst drainage line.
For commercial buildings, we can develop a customized drain maintenance program including the necessary auguring, treatments, and monitoring to prevent issues before they start.